BEKASI CITY – To strengthen the capacity of Regional Apparatus Liaison Officers and Complaint Managers in handling public reports quickly, accurately, and accountably, the Bekasi City Communication, Information Technology, Statistics, and Encryption Office conducted a capacity-building activity.
The capacity-building event for Liaison Officers and Complaint Managers was held at the Patriot Hall in Bekasi City. The activity was officially opened by the Head of the Communication, Information Technology, Statistics, and Encryption Office. Also present was the Head of the Public Information and Communication Division, who delivered a report on the capacity-building activities and complaint management through the SP4N-LAPOR! Bekasi City channel.
In his opening remarks, the Head of the Communication, Information Technology, Statistics, and Encryption Office emphasized the importance of synergy among regional apparatuses to accelerate the complete and transparent resolution of public complaints. He further stated that this forum serves to strengthen human resource capacity and is expected to achieve several targets, including enhancing the understanding and competency of complaint managers, strengthening coordination and collaboration, ensuring rapid response to complaints, and fostering a transparent, participatory, and accountable work culture.
At the end of his speech, he conveyed a message to the activity participants: “Let us make complaint management not merely an administrative obligation, but a tangible manifestation of the Government’s presence in listening to, understanding, and resolving community issues.”
