On September 15, Xi Bei officially issued an apology letter, stating that there was a significant gap between their production process and customer expectations, failing to meet the needs and expectations of the general public. Here, Xi Bei extends its deepest apologies for the trouble and concerns caused to customers. It also expresses the most sincere gratitude to every customer who paid attention to this matter and offered opinions and suggestions.
Before October 1, 2025, Xi Bei stores nationwide will gradually complete the following adjustments:
1. All dishes cooked with soybean oil will be switched to non-GMO soybean oil.
2. The beef sauce in the children’s meal “Eat It All” beef stewed rice will be stir-fried fresh in the store.
3. The beef patty in the children’s meal will be made fresh in the store.
4. The cod strips in the children’s meal will be replaced with fresh-cut large yellow croaker, fried or roasted on the spot.
5. Grilled lamb skewers will be freshly cut, skewered, and grilled in the store.
6. The semi-finished pork ribs in the pork ribs with pickled cabbage dish will be replaced with raw ribs, stir-fried fresh in the store.
7. The braised meat in the crispy pancake with pork will be made from raw meat braised fresh in the store.
8. The hand-shredded spicy chicken will be made from raw chicken boiled fresh in the store.
9. The pumpkin puree in the oatmeal and millet porridge will be replaced with millet porridge cooked fresh in the store, with fresh pumpkin slices added during cooking.