On September 15, Xibei issued an official apology letter stating that in order to meet the needs of customers and provide a better experience, it will adjust the central kitchen’s pre-processing procedures to on-site processing in stores as much as possible.
Previously, on September 14, it was confirmed through multiple sources that Xibei’s founder and CEO mentioned the recent controversy in a WeChat group early that morning and admitted that the response was incorrect.
“My response was wrong, and I will change. Those who cook should revolve around those who eat; we will do it however you say is best. Customers may treat me poorly countless times, but I will treat customers like my first love. From now on, Xibei will play with open cards, be a transparent Xibei, and thoroughly learn from Pang Donglai,” the statement mentioned.
In addition, it was also stated that Luo Yonghao woke him up, indirectly helping Xibei progress.
In recent days, the ongoing dispute between Luo Yonghao and Xibei over pre-made dishes has directly led to a sharp decline in Xibei’s customer traffic.
It was revealed that on September 10 and September 11, the total daily revenue across all stores dropped by 1 million yuan each day, and it was estimated that on September 12, it would drop by 2 to 3 million yuan. According to sources, customer traffic at Xibei has continued to be under pressure in recent days.
