On August 30, the Hanoi Public Administrative Service Center issued Press Release No. 243/TB-TTPVHCC regarding the acceptance of 100% of administrative procedures under the management scope of the Hanoi People’s Committee via online form.

The announcement clarified: Implementing the Politburo’s Resolution 57-NQ/TW dated December 22, 2024, on breakthroughs in developing science, technology, innovation, and national digital transformation; the Central Steering Committee’s Plan No. 02-KH/BCDTW dated June 19, 2025, for the development of science, technology, innovation, and digital transformation; and the Hanoi People’s Committee’s Decision No. 4445/QD-UBND dated August 27, 2025, approving the list of administrative procedures to be performed online, from September 3, 2025, the City Public Administrative Service Center (PASC Center) will officially accept 100% of administrative procedure files under the management scope of the City People’s Committee via online form.

The scope of application covers 767 fully online administrative procedures (AP): Citizens and businesses submit dossiers, track, and receive results entirely online (details in Appendix I attached).

The remaining APs are partially performed online: Citizens and businesses submit dossiers online on the National Public Service Portal and simultaneously provide paper dossiers (if required by specialized law) via postal service to the PASC Center Branch.

100% of online APs will return electronic results and paper results (upon request). 100% of paper results (if any) will be delivered free of charge to the registered address of citizens and businesses via postal service, except for the following APs: APs requiring verification of originals (for cases where the submitted dossier components are not electronic certified copies); APs requiring signing of the master register as per law and the original Land Use Right Certificate and Ownership Certificate of Assets Attached to Land.

The benefits for citizens and businesses include the ability to submit dossiers online anytime, anywhere; saving costs, effort, and time, reducing the need for multiple trips; being exempt from fees and charges for some APs according to city policy; receiving support for postal costs up to 26,000 VND per delivery (meritorious individuals and social protection beneficiaries receive support for two-way transfer – receiving dossiers and returning results/dossiers; other subjects receive support for returning results/dossiers); having transparency in the acceptance (and refusal of acceptance, if any) during the dossier submission process, preventing potential harassing behaviors.

Furthermore, performing APs online will help establish a database for organizations and individuals, serving reuse to enhance the rate of providing seamless, end-to-end online public services in the electronic environment.

Guidance for submitting dossiers online on the National Public Service Portal:

Step 1: Citizens and businesses access the National Public Service System at the link:

Step 2: Log in using a VNeID account or an account issued by the National Public Service Portal.

Step 3: Select the “Online Public Services” tab, enter the procedure name in the search box, and click “Search”.

Step 4: Select the procedure, check the Province/City box, then select Hanoi city and select the implementing unit by checking the selection box. Then, click “Agree”.

Step 5: Select