Consistency has been the key to success for PT Bank Danamon Indonesia Tbk (Danamon) in maintaining customer trust.
Through its ongoing commitment to delivering excellent service, Danamon and Danamon Syariah have once again achieved outstanding recognition by winning 11 awards at the 22nd Infobank Banking Service Excellence Awards (BSEA) 2025.
These awards acknowledge Danamon’s dedication over more than two decades in maintaining service quality amid the dynamic banking industry. One of the highest achievements is the Diamond Trophy for The Best Conventional Bank in Service Excellence for 20 consecutive years (2006–2024).
“This is the result of our consistency in prioritizing customers. Every interaction is an opportunity to create a positive experience. We dedicate these awards to all Danamon customers and employees.”
Meanwhile, Danamon Syariah also demonstrated impressive performance by securing the Platinum Trophy for The Best Sharia Business Unit in Service Excellence for 10 consecutive years (2015–2024).
Danamon Syariah continues to strengthen Sharia-based solutions while emphasizing efficiency and high-quality service experiences.
The BSEA 2025 evaluated service excellence across more than 20 banks in Indonesia using comprehensive methods, including mystery shopping and customer experience benchmarking, assessing human, procedural, and service integration aspects in delivering overall customer satisfaction.
List of awards received by Danamon:
Conventional Bank Category:
1. Diamond Trophy – The Best Conventional Bank in Service Excellence for 20 consecutive years (2006-2024)
2. Golden Trophy – The Best Conventional Bank in Excellence Digital Channel for five consecutive years (2020-2024);
3. The Best Conventional Bank in Excellence for account opening websites;
4. The Best Conventional Bank in Excellence for branch ATMs; and
5. The 2nd Best Conventional Bank in Excellence for Teller services.
Sharia Business Unit Category:
1. Platinum Trophy – The Best Sharia Business Unit in Service Excellence for 10 consecutive years (2015-2024);
2. The Best Sharia Business Unit in Excellence for teller services;
3. The 2nd Best Sharia Business Unit in Service Excellence;
4. The 2nd Best Sharia Business Unit in Excellence for walk-in channels;
5. The 2nd Best Sharia Business Unit in Excellence for customer service; and
6. The 2nd Best Sharia Business Unit in Excellence for security officers.
