PT Pertamina Patra Niaga Regional West Java has provided clarification regarding the alleged water contamination in Pertamax fuel at the Kebon Nanas gas station in Tangerang City.
To verify the information, Pertamina, together with the Oil and Gas Agency (Lemigas), conducted direct on-site testing.
The inspection process was carried out with a principle of openness. Consumers and vehicle owners were even invited to witness the inspection process.
„We want to assure the public that the quality of Pertamax products at the Kebon Nanas gas station complies with applicable standards. The testing process was conducted openly with consumers and the Lemigas agency as a form of transparency and our commitment to serving customers,“ stated the representative.
Furthermore, Pertamina ensures that complaint channels remain open to the public. Each report should include personal identification, proof of purchase, and a chronology so that it can be followed up quickly.
„We ask the public to provide clear personal data, proof of purchase in the form of a receipt, and chronological information about the incident so that we can immediately conduct an inspection and provide follow-up results as proof of our commitment to serving customers,“ added the representative.
The public is also reminded not to easily believe unverified news.
„Amid the widespread misinformation, we urge the public to confirm the truth of information through the PCC 135 service,“ said the representative.
Based on the joint inspection results with Lemigas, the Pertamax sold at the Kebon Nanas gas station has been confirmed to meet applicable quality standards.
