The company for electronic services and digital payments issued a clarifying statement, following the announcement by the railway authority yesterday of terminating its contract with it, on the background of uncovering a case of manipulation in printing train tickets.
Fawry after the railway terminated its contract: We have not received official notification.. and we are ready to cooperate and solve the problem
The company stated that it learned through media outlets, at around eight o’clock yesterday evening, of the railway authority’s intention to take legal measures to stop the sales agent service provided by Fawry, stressing that it has not yet received any official correspondence from the authority containing details of the incident or its scale.
Fawry explained that the lack of an official notification prevents it from investigating the incident and verifying its technical circumstances, or taking the necessary measures to address any potential error if confirmed.
The company added that, in its keenness to continue providing its services at the highest levels of quality, it will initiate contact with the railway authority to understand the nature and scale of the problem and work to solve it within a framework of joint cooperation, ensuring the continuity and facilitation of the service for citizens.
Fawry emphasized that its system executes nearly 6 million transactions daily with the highest degrees of security, benefiting thousands of institutions and millions of citizens without notable problems, pointing to the existence of clear and approved mechanisms for dealing with any disputes or problems related to transactions.
The company indicated that in the event of any disputed transaction, it is examined and its details are verified immediately upon receipt from the client, ensuring the preservation of the rights of all parties involved in the service and reflecting Fawry’s commitment to the highest standards of transparency and governance in managing its operations.
