The Riyadh Region Municipality achieved a new international accomplishment by winning two gold awards in the categories of “Best Contact Center” and “Best Use of Social Media Platforms in Contact Centers” within the international Contact Center World competition.
The award is one of the most prominent global awards specializing in contact centers and beneficiary experience. It was launched in 1999 and includes more than 200 countries worldwide, offering research, conferences, awards, and networking opportunities.
With this win, the Riyadh Region Municipality qualified for the final stage of the global competition, scheduled to be held next November, bringing together the winners of gold centers to compete at the global level.
This achievement reflects the level of development in the communication and beneficiary service system within the municipality, through enhancing integration between traditional and digital communication channels, employing modern technologies to improve service quality and response speed, and increasing beneficiary satisfaction.
Riyadh Region Municipality
The Riyadh Region Municipality oversees the administration and development of the capital city and its surrounding areas. Historically, the region evolved from a small, walled desert town into a sprawling modern metropolis following the unification of Saudi Arabia in 1932, with the municipality playing a key role in its rapid urbanization. Today, it manages infrastructure, public services, and urban planning to support Riyadh’s growth as a major economic and cultural hub.
Contact Center World
Contact Center World (CCW) is an annual global conference and awards program that recognizes excellence in customer contact, service, and support. Founded in 1999, it brings together industry professionals to share best practices, innovations, and strategies for improving customer experience. Over the years, CCW has grown into a major international event, with regional editions held across the Americas, Europe, and Asia.
Riyadh Region Municipality
The Riyadh Region Municipality oversees the administration and development of the capital city of Saudi Arabia and its surrounding areas. Historically, Riyadh transformed from a small desert settlement into a modern metropolis, with the municipality playing a key role in its rapid urbanization and infrastructure growth since the mid-20th century. Today, it manages public services, urban planning, and cultural preservation across the region.
Saudi Arabia
Saudi Arabia is a country in the Middle East known for its vast deserts, rich oil reserves, and as the birthplace of Islam, housing the two holiest cities, Mecca and Medina. Historically, the region was home to ancient civilizations and trade routes, but the modern state was founded in 1932 by King Abdulaziz Al Saud. Today, it is a major global energy player and is undergoing significant social and economic reforms under Vision 2030.
Riyadh Region Municipality
The Riyadh Region Municipality is the administrative body responsible for overseeing urban planning, development, and public services in and around the Saudi capital. Historically, it evolved from a small municipal council established in the early 20th century into a modern, large-scale organization following the rapid growth of Riyadh after the discovery of oil. Today, it manages key infrastructure projects, zoning regulations, and civic amenities to support the city’s expansion and modernization.
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Riyadh Region Municipality
The Riyadh Region Municipality oversees the administration and development of the Riyadh Province, which includes the capital city of Saudi Arabia. Historically, the municipality has played a key role in the rapid urbanization of the region, transforming Riyadh from a small desert settlement into a major modern metropolis. Today, it manages urban planning, infrastructure, and public services to support the area’s continued growth and cultural heritage preservation.
Contact Center World
Contact Center World is an annual global conference and awards ceremony that recognizes excellence in the customer contact and customer experience industry. Founded in 1999, it has grown into a major event where professionals share best practices, innovations, and strategies for managing contact centers worldwide. The event features educational sessions and a competition that honors top-performing contact centers and their leaders across various categories.
Saudi Arabia
Saudi Arabia is a country in the Middle East that is the birthplace of Islam and home to its two holiest cities, Mecca and Medina. Historically, the region was home to ancient civilizations and later unified under the House of Saud in the 18th century, with the modern Kingdom of Saudi Arabia founded in 1932. Today, it is known for its vast oil reserves, rapid modernization, and efforts to diversify its economy and culture through initiatives like Vision 2030.
