Recently, the Wuhou Public Security Bureau’s Cuqiao Police Station in Chengdu received an anti-fraud alert: an elderly resident, Grandma Wang (pseudonym), was suspected of falling victim to a telecom scam. Officers Zheng Pan and Zheng Haitao immediately rushed to her home while repeatedly calling her, but her line was constantly busy.
“Don’t touch the phone!” Upon entering, Zheng Pan and Zheng Haitao quickly took the phone to check and found that the scammer was remotely controlling Grandma Wang through a video call app, guiding her to transfer money.
“Quick, remove the SIM card and disconnect the Wi-Fi!” Zheng Haitao swiftly took out the SIM card, cut off the internet connection, and deleted the malicious call and screen-sharing apps installed on her phone. Meanwhile, Zheng Pan contacted the bank to freeze the transactions. Only then did Grandma Wang realize she had been targeted by a scam.
Earlier, Grandma Wang had received a call from a fraudster posing as a “customer service representative” of a short-video platform. They falsely claimed she had activated a “membership” that would deduct 800 yuan monthly and instructed her to follow their steps to cancel it. This led her to download a malicious app and perform multiple transfers, nearly emptying her bank account. Fortunately, the officers arrived in time, saving over 300,000 yuan of her retirement savings.
Police Reminder:
1. Be wary of unknown calls: Legitimate customer service will never ask for verification codes, bank passwords, or other sensitive information over the phone, nor will they instruct you to download unfamiliar apps. Always verify through official channels.
2. Avoid downloading suspicious apps: Unauthorized software may contain malware, exposing personal data or even allowing remote control of your device for fraudulent transfers.
3. Verify suspicious situations: If something seems off, consult family or friends, visit the local police, or call the anti-fraud hotline 96110 for assistance.
