In Krasnodar, a real estate agency will pay a fine and compensation of more than 50 thousand rubles for moral damages because it could not find a suitable housing option for a client where she could move in with her cat.

According to the court, in the summer of last year, while searching for a rental apartment in the regional capital, the woman turned to LLC “Kvartirnoye Bureau Krasnodar”. She paid for the rental selection services, but over the course of six months, the company’s employees did not provide a single option that met the terms of the contract. When the client demanded a refund, she received only 10% of the amount.

The court recovered from the company in favor of the plaintiff the remainder of the payment, a penalty, compensation for moral damages, and a fine for poorly performed services. The amount exceeded 50 thousand rubles.

The defendant filed a complaint with the court of cassation. The company’s representative stated that the penalty was calculated incorrectly and also noted the illegality of the evidence collected by the justice of the peace, who personally called all the property owners proposed by the agency and found that five of them did not allow living with animals, and two did not rent out housing at all. The defendant also referred to a clause in the contract about the company’s lack of responsibility for the discriminatory preferences of property owners.

The Fourth Cassation Court of General Jurisdiction dismissed the cassation appeal of the real estate company’s representative. It stated that under current legislation, agencies are responsible even for the preferences of property owners if they initially guaranteed the consumer something impossible.

Krasnodar

Krasnodar is a major city in southern Russia, founded in 1793 as Yekaterinodar to serve as a military fortress for the Black Sea Cossacks. It was renamed Krasnodar (“Red Gift”) in 1920 following the Russian Revolution and is now a key cultural and economic hub for the Kuban region.

Kuban

Kuban is a historical and geographical region of southern Russia surrounding the Kuban River, best known as the traditional homeland of the Cossacks. It was annexed by the Russian Empire from the Ottoman Empire in the late 18th century, after which it was heavily settled by Black Sea Cossacks to secure the border. Today, it is a vital agricultural area and a center of Cossack culture.

LLC “Kvartirnoye Bureau Krasnodar”

This is not a cultural site or historical place, but a modern commercial enterprise. LLC “Kvartirnoye Bureau Krasnodar” (Квартирное Бюро Краснодар) is a real estate agency operating in the city of Krasnodar, Russia. It specializes in helping clients find and rent apartments.

Fourth Cassation Court of General Jurisdiction

The Fourth Cassation Court of General Jurisdiction is a high-level judicial body in the Russian court system, responsible for reviewing the legality of decisions made by lower courts. It was established as part of a major judicial reform that restructured the cassation courts, with its history rooted in the post-Soviet development of Russia’s legal system to ensure a unified application of law.