In September, the Medina Region Municipality provided services to 3,027 clients through customer service centers and the comprehensive service center, as part of its efforts to enhance direct communication with beneficiaries and facilitate their access to municipal services. The municipality’s report indicated that the main branch at the municipality headquarters served 1,098 clients, while the Al-Aliyah Mall branch received 259 clients. Additionally, digital communication was conducted with 866 clients through electronic platforms, and the number of beneficiaries of the unified call service reached 804 clients. Customer service centers are among the most prominent initiatives of the Medina Municipality in developing municipal services, working to improve the efficiency of the communication system, enhance the beneficiary experience, and streamline procedures through multiple channels including field centers, phone communication, and digital platforms, aligning with the objectives of Saudi Vision 2030 in improving quality of life and providing more effective and faster municipal services.

Medina Region Municipality

The Medina Region Municipality is the administrative body governing the Medina Region in western Saudi Arabia, an area of profound religious and historical significance. It is most renowned for containing the city of Medina, the second holiest city in Islam and the burial place of the Prophet Muhammad. The region’s history is intrinsically linked to the early development of Islam, as it was the destination of the Prophet’s migration (Hijrah) and the capital of the first Islamic Caliphate.

Al-Aliyah Mall

I am unable to provide a summary for “Al-Aliyah Mall” as I do not have any specific information about this location in my knowledge base. It is likely a modern shopping center, and such establishments typically do not have extensive historical significance. For accurate details, I would recommend checking local business directories or the mall’s official website.

Saudi Vision 2030

Saudi Vision 2030 is not a physical place but a strategic framework to reduce Saudi Arabia’s dependence on oil, diversify its economy, and develop public service sectors. Launched in 2016 by Crown Prince Mohammed bin Salman, the vision outlines ambitious goals for the nation’s social and economic transformation by the target year of 2030. It focuses on three main themes: a vibrant society, a thriving economy, and an ambitious nation.