Regarding the transition from lump-sum tax to tax declaration, the Deputy General Director of Dong Xuan Joint Stock Company shared that the difficulties faced by business households in markets during digital transformation are similar to those encountered by the general public and other business households.

A Market with a Long History…

Dong Xuan Market is a market with a rich historical tradition, one of the oldest in the country. Dong Xuan Market currently has a total of 2,022 individual business households operating in 7 main product groups: fabrics and yarns, clothing, footwear, leather goods, cosmetics, beauty products… distributed evenly throughout the market area.

Dong Xuan Market has a tradition of « family-run » business passed down through generations. Therefore, the business households have a long-standing, close connection with the market’s operations.

Previously, Dong Xuan Market was a location that provided a very important source of tax revenue for Hoan Kiem District (formerly). Before the Covid-19 pandemic, tax revenue from individual business households reached up to 92 billion VND per year. After the pandemic, the figure decreased, fluctuating between 60-70 billion, but it still remains a significant amount compared to other business households in the ward specifically and the former Hoan Kiem District area in general.

As a traditionally operated market, the process of integration and digital transformation presents challenges for Dong Xuan Market’s vendors similar to those faced by the public and other business households.

Firstly, the long-standing habit of using cash for payments is deeply ingrained. Changing this habit among business households cannot happen overnight. Furthermore, many of the business households are older individuals for whom accessing technology is not a strong point. While smartphones can handle many tasks today, many vendors at Dong Xuan Market still use basic mobile phones. Additionally, the market’s digital infrastructure still has many shortcomings, and internet connectivity is not yet adequate.

Hopes for Close Support, Even Hands-On Guidance

However, with high determination and a spirit of accompanying business households in digital transformation, the Company recently coordinated with VNPT to completely renovate the digital infrastructure, increase transmission capacity, and enhance bandwidth… to ensure easy access for business households.

The company has also carried out extensive communication efforts about digital transformation. Since 2023, after the Covid-19 pandemic, the Company collaborated with Viettel to implement the 4.0 market model, promoting the use of QR codes for payments among business households. Currently, 100% of business households in the area use QR codes for non-cash payments.

Regarding the creation of invoices from cash registers according to Decree 70/ND-CP, tax officials regularly support and guide people in installing software related to electronic invoice operations for cash registers and electronic invoices. Since April 2025, they have coordinated with the tax unit and solution providers to pilot the installation of sales software and initialize cash registers. By June 2025, business households at Dong Xuan Market had basically implemented this task. The number of business households that have not yet installed the software is now very low.

« The awareness of digital transformation among the people is very high, » the Deputy General Director affirmed. Additionally, he expressed the hope that relevant units would provide close support, even hands-on guidance, so that people can operate smoothly…

Speaking about Resolution 68-NQ/TW on developing the private economy, the Deputy General Director stated that digital transformation in traditional market operations is an extremely necessary activity. The issuance of Resolution 68-NQ/TW quickly addresses the needs of businesses and small traders.

However, for small traders and business households to keep up, he proposed that solution providers approach them and have clear preferential policies for people to choose from… In training and instruction for business households, technology companies must be pioneers, supporting businesses and people in updating technological requirements.

The following units participated in the Seminar « Accompanying Business Households and Small Enterprises in the Digital Age »: 9Pay Joint Stock Company, Bac A Commercial Joint Stock Bank (BacABank), Thinh Vuong and Phat Trien Commercial Joint Stock Bank (PGBank).

Dong Xuan Joint Stock Company has invested in building the Dong Xuan Market App, provided free of charge to business households in the market. Through the application, people can: monitor kiosk information, contracts, invoices, and pay service fees directly on their phones; receive quick and accurate notifications from the company; send feedback

Dong Xuan Joint Stock Company

Dong Xuan Joint Stock Company is a major Vietnamese industrial and agricultural conglomerate, historically known for operating the iconic Dong Xuan Market in Hanoi. The market itself, one of the largest in the capital, was originally built by the French colonial administration in 1889. The modern company has expanded from this historic market hub into a diversified corporation with interests in manufacturing, real estate, and exports.

Dong Xuan Market

Dong Xuan Market is a large, historic wholesale market located in Hanoi’s Old Quarter, Vietnam. Originally built by the French colonial administration in 1889, it is one of the city’s oldest markets. Today, its multi-story building houses hundreds of stalls selling a vast array of goods, from clothing and household items to fresh produce.

Hoan Kiem District

Hoan Kiem District is the historic and modern center of Hanoi, Vietnam. It is named after the iconic Hoan Kiem Lake, which, according to legend, is where Emperor Le Loi returned a magical sword to the Golden Turtle God in the 15th century. The district is famous for its charming Old Quarter with ancient « tube houses, » and it remains the city’s primary hub for commerce, culture, and tourism.

VNPT

VNPT, or the Vietnam Posts and Telecommunications Group, is the largest state-owned telecommunications company in Vietnam. It was established in 1995 by merging the country’s postal and telecom services, which have a history dating back to the French colonial era. VNPT has played a crucial role in developing Vietnam’s national communication infrastructure.

Viettel

Viettel is a major Vietnamese telecommunications company, founded in 1989 as a military-run enterprise. It has since grown into one of the largest mobile network operators in Vietnam and a significant multinational corporation with investments across Asia and Africa. The company is known for its pivotal role in developing the country’s telecommunications infrastructure.

4.0 market model

The « 4.0 market model » is not a specific physical place or cultural site, but rather a modern economic concept. It describes a new generation of retail markets that are highly integrated with digital technology, data analytics, and automation. This model represents an evolution from traditional markets, aiming to create a seamless, efficient, and personalized shopping experience for consumers.

Decree 70/ND-CP

« Decree 70/ND-CP » is not a physical place or cultural site, but a legal document issued by the Government of Vietnam. It is a decree that provides detailed regulations for the implementation of a specific law, with its content and historical context depending on the year it was issued (e.g., 70/ND-CP/1994 or 70/ND-CP/2023). Its history is tied to the legislative process of the Vietnamese government, created to guide and enforce laws on various matters such as business, administration, or social policy.

Resolution 68-NQ/TW

« Resolution 68-NQ/TW » is not a physical place or cultural site, but a strategic policy document issued by the Communist Party of Vietnam. It was adopted to guide the development of Vietnamese culture and people to meet the requirements of national industrialization and modernization. The resolution reflects the Party’s ongoing efforts to shape a modern Vietnamese cultural identity that is both rich in national tradition and integrated with global advancements.