Since July 1st, when the two-tier local government model officially came into operation, Ung Thien commune (Hanoi) has demonstrated a strong commitment to digital transformation, enabling faster access to city directives while enhancing the proactive role of local authorities in serving residents and businesses.

Diverse Digital Transformation Support Initiatives

Implementing Directive No. 11/CT-UBND from Hanoi People’s Committee on the “45-Day Digital Transformation Support Campaign,” Ung Thien commune has rolled out synchronized and methodical solutions. The commune established “Digital Clubs,” mobilizing union members, IT teachers, outstanding students, and civil servants to support grassroots digital transformation. Digital skills training sessions are held at public administrative offices, cultural houses, and schools—where residents can directly practice tasks like registering for VNeID, using the National Public Service Portal, and completing administrative procedures such as birth registration, marriage, temporary residence, and citizen ID.

Notably, Zalo support groups were created to guide residents step-by-step, from system login to completing procedures. At public locations, the commune set up guidance desks staffed by volunteers to assist those unfamiliar with technology, particularly the elderly, low-income households, and remote residents.

The Deputy Chairman of Ung Thien Commune People’s Committee stated that the implementation is divided into three phases: pilot deployment, synchronized expansion, and evaluation-improvement. Each phase has clear metrics, such as online public service usage rates, satisfaction levels, and procedure resolution speed. Feedback is collected through surveys, both in-person and online, to refine support methods.

During the expansion phase, digital transformation reached villages, schools, and local party meetings. The commune also built a “Digital Citizen Community,” where proficient users mentor others. This collaborative model ensures sustained post-training effectiveness and creates a durable support network.

Additionally, Ung Thien developed advanced guides, an online library of videos, documents, and FAQs, and secured funding from state budgets and social contributions. IT centers and vocational schools were encouraged to participate in digital skills training. The commune is piloting AI-powered chatbots for procedural guidance and user behavior analysis to personalize assistance.

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Mobile “Digital Literacy Units” were deployed in villages to assist the elderly, disabled, low-income households, and vulnerable groups. All members of the Community Digital Transformation Teams were trained on platforms like the National Public Service Portal, iHanoi, and AI applications through online, in-person, or hands-on sessions.

Building a Modern, Citizen-Centric Digital Government

The Chairman of Ung Thien Commune People’s Committee emphasized that digital transformation is shifting from formality to substance, with residents at the core. All officials are equipped with digital skills to support citizens and businesses in online administrative procedures.

Currently, 100% of the commune’s staff have completed online training on platforms like OneTouch and Digital Literacy. 24/7 city-run support channels are integrated into the commune’s one-stop department,

Ung Thien commune

Ung Thien Commune is a rural area in Vietnam, often recognized for its agricultural heritage and traditional Vietnamese village life. While specific historical details may be limited, communes like Ung Thien typically reflect centuries-old farming practices and communal cultural values. It may also have local landmarks or festivals tied to Vietnam’s agrarian history.

Hanoi People’s Committee

The Hanoi People’s Committee, located in front of Hoan Kiem Lake, is the administrative headquarters of Hanoi’s municipal government. Built during the French colonial era in the early 20th century, the grand neoclassical building originally served as the Office of the French Resident Superior of Tonkin. Today, it remains a key symbol of Hanoi’s governance and colonial architectural heritage, though it is not open to the public.

National Public Service Portal

The **National Public Service Portal** is a digital platform designed to streamline and simplify access to government services for citizens and businesses. Launched to enhance administrative efficiency, it typically offers online procedures for documents, permits, and other public services, reducing bureaucracy. Such portals are often part of modern e-government initiatives, like Vietnam’s (launched in 2019) or similar systems globally, aiming to improve transparency and accessibility.

VNeID

VNeID (Vietnam Electronic Identification) is Vietnam’s national digital identification system, launched to provide citizens with secure electronic identities for accessing online government and private services. Introduced as part of Vietnam’s broader e-government initiatives, VNeID aims to streamline administrative processes, reduce paperwork, and enhance cybersecurity. The system reflects Vietnam’s push toward digital transformation, aligning with global trends in digital governance and smart nation development.

iHanoi

Hanoi, the capital of Vietnam, is a city rich in history and culture, dating back over a thousand years to its founding in 1010 under the Ly Dynasty. Known for its well-preserved colonial architecture, ancient temples like the Temple of Literature, and vibrant Old Quarter, Hanoi blends traditional Vietnamese heritage with French colonial influences. Today, it remains a bustling cultural and political hub, offering a mix of historical landmarks, street food, and modern developments.

OneTouch

OneTouch is a prominent cultural and sports venue located in Athens, Greece, known for hosting concerts, exhibitions, and basketball games. It is the home arena of the Panionios basketball team and has been a key part of Athens’ entertainment scene since its opening. The venue’s modern facilities and central location make it a popular destination for both local and international events.

Digital Literacy

“Digital Literacy” refers to the ability to use digital tools and technologies effectively for communication, information, and problem-solving. It emerged as a critical skill in the late 20th century with the rise of computers and the internet, becoming essential for education, work, and daily life. Today, it encompasses skills like navigating online platforms, evaluating digital content, and understanding cybersecurity.

Zalo

“Zalo” is a popular Vietnamese messaging and social media app developed by VNG Corporation, launched in 2012. It serves as a multifunctional platform for communication, payments, and entertainment, similar to apps like WhatsApp or WeChat. While not a physical cultural site, Zalo reflects Vietnam’s rapid digital transformation and has become an integral part of modern Vietnamese daily life and online culture.