TANGERANG – The Tangerang City Government has once again received a prestigious award from the Banten Representative Office of the Ombudsman. One recipient is the Tangerang City Education Office. This regional apparatus organization (OPD) has succeeded in becoming the only government agency in Banten Province to receive an opinion score in the assessment of public service maladministration in the “very good” category.

The award achieved is a concrete form of public satisfaction and trust in the public services within the Tangerang City Education Office environment.

It is recorded that the Tangerang City Education Office achieved the highest score in Banten Province with a total of 88.06, accompanied by a public trust index score of 30.00.

“Alhamdulillah, we received appreciation for the public services that have been running very well, particularly for being considered highly responsive in addressing community needs. On the other hand, this award is proof of the public’s trust in the performance of the Tangerang City Education Office so far,” the statement was made at the Tangerang City Puspem.

It was further stated that the award achieved can serve as motivation for all levels of employees to improve the quality of public services, especially in the education sector in Tangerang City.

“We hope that through this award, it can be motivation for the future to continue providing increasingly better and more complete public services,” the statement said.

Furthermore, the Tangerang City Government itself received the results of the Ombudsman RI Banten Representative Office’s opinion on the 2025 public service maladministration assessment with a score of 84.25, placing it in the high (good) category status.

Tangerang City Government

The Tangerang City Government is the administrative body governing Tangerang, a major industrial and commercial hub in Indonesia’s Banten province. Historically, the area was part of the Banten Sultanate and later developed significantly under Dutch colonial rule, with its modern city government structure evolving after Indonesia’s independence. Today, it manages one of the nation’s most populous and economically vital cities.

Banten Representative Office of the Ombudsman

The Banten Representative Office of the Ombudsman is a local branch of Indonesia’s national Ombudsman institution, established to oversee public services and address maladministration in Banten province. It was formed following the national Ombudsman’s expansion across Indonesia to handle citizen complaints against government agencies and ensure bureaucratic accountability. Its history is tied to the broader reform era in Indonesia, which strengthened independent oversight bodies to promote good governance.

Tangerang City Education Office

The Tangerang City Education Office is the local government agency responsible for administering and supervising public schools and educational programs within Tangerang City, Indonesia. While the office itself is a modern administrative institution, it operates within the broader historical context of Tangerang, a city with a rich cultural heritage dating back to its role as a port and settlement area from the 17th century onward. Its primary function is to implement national education policies and manage the city’s schools to serve the community’s educational needs.

Banten Province

Banten Province is a region on the western tip of Java, Indonesia, historically significant as the seat of the powerful Banten Sultanate, a major Islamic kingdom and a thriving pepper trade port from the 16th to early 19th centuries. Today, it is a modern province established in 2000, known for the UNESCO-listed ruins of the Surosowan Palace and the Great Mosque of Banten, which stand as testaments to its illustrious past. The province also features popular coastal destinations like Anyer Beach and the Ujung Kulon National Park, a World Heritage Site and the last refuge of the Javan rhinoceros.

Tangerang City Puspem

Tangerang City Puspem (Pusat Pemerintahan) is the central government complex for the administration of Tangerang City, located in Banten Province, Indonesia. It was established to consolidate the city’s municipal offices into a single, modern location, reflecting Tangerang’s growth from a historic “Benteng” (fort) area into a major industrial and residential hub near Jakarta.

Ombudsman RI Banten Representative Office

The Ombudsman RI Banten Representative Office is a regional branch of Indonesia’s national ombudsman institution, established to oversee public services and address maladministration complaints within Banten Province. It was created as part of the national expansion of the Ombudsman of the Republic of Indonesia to ensure governmental accountability and improve public service delivery at the provincial level following the formation of Banten as a separate province in 2000.