On the 15th, the launch ceremony of the 2025 Shanghai Financial Education and Publicity Week, themed “Safeguarding Financial Rights and Interests, Supporting a Better Life,” was held.

The Director of the Shanghai Financial Regulatory Bureau pointed out in his speech that the bureau is committed to building a comprehensive financial consumer protection framework, promoting financial consumer protection work to a new level, which has now entered a phase of regular governance. Financial institutions within the jurisdiction should focus on practical matters for the people, act as “practitioners” in safeguarding public interests, upgrade service capabilities to become “problem solvers” in addressing industry challenges, and strengthen security defenses to serve as “guardians” of the financial security environment.

During the 2025 Financial Education and Publicity Week, the Shanghai Financial Regulatory Bureau guided the Shanghai Banking Association and the Shanghai Insurance Association to lead financial institutions in conducting a “Risk Awareness Delivered to Your Doorstep” campaign. Through multi-channel, diverse, and multi-level educational and publicity activities, financial knowledge and anti-fraud common sense will be delivered to every household, achieving full coverage across all streets and towns in Shanghai.

Deepening the diversified dispute resolution mechanism, in the first half of 2025, the Shanghai Banking and Insurance Dispute Mediation Center accepted 32,857 dispute cases, a year-on-year increase of 102.38%, and completed 22,069 mediations. Since September 2024, the center has gradually established a structure of one central office plus ten branch stations, providing consumers with convenient and efficient channels for safeguarding their rights. Since the establishment of the branch stations, a total of 7,770 disputes have been accepted, involving amounts of 410 million yuan.

In recent years, the Shanghai Financial Regulatory Bureau has deeply embodied the political and people-oriented nature of financial work, using the “three focuses” as a guiding principle to promote and improve the regular working mechanism for financial industry initiatives that benefit the people, effectively protecting the legitimate rights and interests of financial consumers. First, focus on source governance. Conduct specialized rectification of agency sales business, comprehensively review and investigate irregular practices and prominent issues in the agency sales field, and continuously supervise financial institutions to standardize their agency sales activities. Multiple measures have been taken to regulate and standardize internet consumer loan business, guiding financial institutions to substantively review and verify borrower identities and properly handle potential risks. Second, focus on public concerns. Guide financial institutions within Shanghai to continuously improve the accessibility of financial services for the elderly, and persistently carry out evaluations of age-friendly services in banking outlets along with the construction of elderly-friendly branches. Promote the Shanghai Banking Association to refine guidelines for barrier-free environment construction in bank outlets, and guide relevant financial institutions to implement projects enhancing barrier-free environments in their branches. Third, focus on key practical matters. Guide financial institutions within the jurisdiction to continuously carry out the cleanup of “dormant policies” and reminders for “dormant accounts” in banks. Implement the “Financing Smoothness Project” to enhance the quality and expand the coverage of inclusive credit. Deepen innovation in inclusive insurance, successively launching city-customized inclusive products such as “Shanghai Hui Bao,” “Shanghai Jia Bao,” “Shanghai Ye Bao,” and “Shanghai Li Bao,” implementing financial policies that benefit, support, and serve the people.

2025 Shanghai Financial Education and Publicity Week

The 2025 Shanghai Financial Education and Publicity Week is an annual public awareness campaign, not a physical place, focused on promoting financial literacy among Shanghai’s citizens. It continues a tradition of public financial education initiatives in China’s major financial hub, aiming to enhance public understanding of economic policies, investment risks, and personal finance management. These events typically feature seminars, exhibitions, and interactive activities organized by financial institutions and regulatory bodies.

Shanghai Financial Regulatory Bureau

The Shanghai Financial Regulatory Bureau is a local administrative agency established to oversee and regulate financial institutions and markets within the Shanghai municipality. It plays a key role in implementing national financial policies and maintaining stability in one of China’s most important financial hubs. While not a historical site itself, its establishment is part of Shanghai’s modern development as a global financial center.

Shanghai Banking Association

The Shanghai Banking Association was established in 1915 as a pivotal organization for the city’s modern financial industry, representing the interests of Chinese banks during a period of intense foreign competition. It played a significant role in standardizing practices and fostering the development of a national banking system. Today, it continues to function as an important industry association for financial institutions in Shanghai.

Shanghai Insurance Association

The Shanghai Insurance Association is a professional organization established in 1994 to regulate and promote the development of the city’s insurance industry. It serves as a self-regulatory body for insurance institutions in Shanghai, facilitating cooperation and upholding industry standards. Its formation was a key part of the modernization and expansion of China’s financial services sector in the late 20th century.

Shanghai Banking and Insurance Dispute Mediation Center

The Shanghai Banking and Insurance Dispute Mediation Center is a specialized institution established to provide an alternative dispute resolution mechanism for conflicts between consumers and financial institutions. It was created as part of China’s broader regulatory efforts to improve consumer protection and stabilize the financial sector. The center offers mediation services to help resolve disputes efficiently without the need for formal litigation.

Shanghai Hui Bao

“Shanghai Hui Bao” refers to the Shanghai Jewish Refugees Museum, which commemorates the history of Jewish refugees seeking shelter in Shanghai during World War II. The museum is housed in the former Ohel Moshe Synagogue, which served as a center for the Jewish community in the 1940s. It stands as a testament to Shanghai’s unique role as a sanctuary during a period of global persecution.

Shanghai Jia Bao

“Shanghai Jia Bao” refers to the Jiading Confucian Temple (Jiading Confucius Temple), a historic cultural site in Shanghai’s Jiading District. Originally built during the Southern Song Dynasty (around 1219), it served as a center for Confucian learning and imperial examinations. Today, it stands as a well-preserved example of traditional Chinese temple architecture and houses the Jiading Museum.

Shanghai Ye Bao

“Shanghai Ye Bao” (上海野宝) is not a widely recognized historical or cultural site, but rather a colloquial name for a local food stall or small eatery known for its traditional Shanghainese breakfast foods. These types of establishments are part of the city’s vibrant street food culture, serving items like savory pancakes (jianbing) and fried dumplings (shengjian mantou). They represent the everyday culinary heritage of Shanghai, though they typically do not have a documented historical significance.