Hyderabad, May 21. The Employees’ Provident Fund Organization (EPFO) has launched a 24-hour active WhatsApp helpline service for its millions of members.

Through this new feature, account holders can simply type ‘Hello’ to check their PF balance, view details of their last 5 transactions, and track their claim status in real-time. EPFO has clarified that this service is secure and members can also receive assistance in their regional languages.

The organization has advised users to stay alert against fraud. Members should only contact EPFO’s official business account with a ‘green tick’.

EPFO has clearly stated that it will never ask any member for their password, personal information related to Aadhaar linking, UAN PIN, or OTP via WhatsApp. This service has been designed with full attention to security standards.

Alongside the WhatsApp service, EPFO has achieved a major milestone in resolving pending complaints and legal cases. According to recent data, the number of pending cases at EPFO is now at its lowest level ever.

Over the past year, court cases have seen a record reduction, and serious disputes older than 10 years have improved by nearly 45 percent, enhancing the experience for members.

Hyderabad

Hyderabad is a major city in southern India, known for its rich history as the seat of the Nizams, who ruled the princely state of Hyderabad from the 18th century until India’s independence. The city is famous for its iconic Charminar, built in 1591, and blends a unique cultural heritage with modern technology and industry. Today, it is a thriving hub for information technology and pharmaceuticals, often called “Cyberabad” alongside its historic Old City.