
Swiss-Belhotel International presents the Swiss-Belhotel International Mobile App, marking a significant step in the company’s digital transformation journey. Designed to provide convenience, added value, and connectivity in one platform, this app reflects Swiss-Belhotel International’s ongoing commitment to enhancing guest experience through integrated technology.
The launch of this app complements the strategic technological developments undertaken since last year, including the implementation of a new booking engine, website updates, and strengthening the Customer Relationship Management (CRM) system. Thus, Swiss-Belhotel International now has an interconnected digital ecosystem, delivering a more seamless experience from the search and booking stage to on-site services.
Matthew Faull, Executive Director and Senior Vice President – Information Technology, E-commerce and Distribution, stated, “The Swiss-Belhotel International Mobile App is the culmination of a structured digital transformation program we have designed. By integrating the booking engine, website, CRM, and mobile platform into one ecosystem, we can deliver a more efficient, responsive, and guest-focused experience. This is not just about technology, but about how we create value through integration.”

Meanwhile, Nungrudin Sukmawati, General Manager of Swiss-Belresidences Kalibata, added, “The launch of the Swiss-Belhotel International mobile app is an important step in providing more integrated convenience for our guests. With this platform, we can offer faster access to various exclusive deals, including special stay packages designed to provide added value. This aligns with our commitment to continuously improve service quality and deliver a more practical, personal, and relevant stay experience for today’s guests.”
Carrying the concept of “One App, Many Benefits,” this app allows guests to make direct bookings at the best rates while enjoying various exclusive benefits as members. Users can easily register or log in to access more personalized offers, ensuring each guest can enjoy benefits tailored to their needs.
As part of the offerings available through this digital ecosystem, Swiss-Belresidences Kalibata also presents the “Best Deal” promotion starting from IDR 785,000 net/room/night, including benefits such as breakfast for two, meal vouchers, shuttle service to Halim Airport or Whoosh-KCIC Station, as well as various discounts and additional offers designed to provide a more comfortable, practical, and valuable stay experience for every guest.